PrivateGolfCourses.com presents...
 Membership Surveys

Do you know what your members want? Do you know what they really, really dislike? Do you know what they think about the service, maintenance, management, reception, menus, and policies? Probably not as much as you would like to know! If you did know what members were thinking, could you solve a problem before it becomes a crisis? Could you anticipate the need for change? Could you be much more proactive? Taking the pulse of the membership through Membership Surveys is the perfect way to find out what members are thinking...so you can manage more proactively.

 

General Description

Membership Surveys is a suite of features that enable the club to ask members for their opinions on an endless variety of questions. A survey can have any number of questions. Surveys can be targeted to all members or to a specific interest area within the club. Surveys can be delivered as pop-up windows or as prominent links. They can be anonymous if desired. They can even be emailed to members through the website, prompting participation without waiting for members to visit the website.

Product Benefits

• Find out what members love and hate
• Gather statistical evidence for presentation to the board
• View results graphically on the website
• Keeps management in touch with changing needs of membership
• Provide means to validate a vocal member’s ad hoc surveys
• Segmentation by interest area allows for launching many surveys without becoming a nuisance to the membership
• Emailed surveys can reach members who rarely visit the club – find out what can be done to increase club visits
• Launch anonymous surveys to find out what members won’t openly say

Product Features

• Any number of questions can be asked
• A variety of pre-set answer-sets include true/false, yes/no, 5-1 ranking, 1-5 ranking, excellent to poor, and much better than average to much worse than average
• Ability to create up to five of your own answers for any question
• Questions can be appended with ‘n/a’ or ‘other’
• Results can be emailed in addition to website tally
• Surveys can pop-up in new window or appear as link
• Surveys can be attached to any navigation link to target member interests
• System permits only one vote per member for surveys and polls, preventing “ballot box stuffing”
• Only administrators can view survey results
• All members can view pop-quiz polling results
• Surveys and polls appear only during date range specified
• Surveys and polling questions are stored indefinitely and be reactivated next month or next year to chart changes in opinions and attitudes